Managed IT
Managed IT, integrated end-to-end.
Most MSPs sell you a service desk and a stack of vendor logins. We sell you one operational platform — service desk, procurement, projects, computers and servers, backups, security, compliance — all in one place, with one login, with one record of everything.
Stop renting your IT operations from five vendors. Get the lot as one service.
The problem
Most MSPs just give you more vendor logins to manage.
Your typical MSP runs a service desk and bills you per seat. Behind the scenes they hand you off to a vendor stack: one portal for your Microsoft licences, another for security reports, a third for backup status, a fourth for vulnerability scans, plus the password manager and the phishing trainer and the compliance evidence collector. Your team learns five logins. Watches five dashboards. Exports five reports. And the integration between them is whatever your MSP’s ticket system can stitch together.
That isn’t IT management. That’s IT subscription aggregation — and you pay for every layer.
What you get instead
One platform. Every operational function integrated.
Conscierra’s Managed IT service runs on a single integrated platform. Your team logs in once and sees the whole operational picture for your business.
Procurement
Hardware, software, devices, vehicles, equipment — tracked from purchase to retirement in one register. Approvals work the same way they do everywhere else in your business.
User & licence management
Microsoft 365 user lifecycle, Entra ID groups, Microsoft licence assignment and reclamation, licence reconciliation against actual consumption. One workflow from joiner to role-change to leaver; no spreadsheet drift between IT and finance.
Project management
IT projects (rollouts, migrations, refreshes) run on the same platform as your day-to-day operations. Time, milestones, documents, communications — all on one record.
Computers, servers, backups
Monitoring, patch status, backup verification, restore drills — visible on the same dashboard your service desk works from. Your team sees what we see.
M365 backups
Third-party Microsoft 365 backup (Exchange / SharePoint / OneDrive / Teams) — independent of Microsoft retention. Microsoft’s native retention is not backup; this is. Restore-tested on a published cadence; backup status surfaced in the same dashboard.
Security
Your Microsoft 365 security score, Defender state, identity signals, vulnerability scans, compliance evidence — all rolled up per business unit. Trend lines without a separate reporting tool.
Service desk + client portal
Tickets, time, document access, online payments — your team and ours working from the same record.
Compliance evidence
Generated by normal operations. Available on demand. Defensible at audit.
The integration between everything is the part most providers can’t deliver — and the part that matters most when something goes wrong at 2am and your team needs to see the whole picture to fix it.
The security framework
Security as one module — replacing three or four separate subscriptions.
Most MSPs build their security service from third-party software — a security reporter, a compliance evidence tool, a phishing trainer, a password manager, a vulnerability scanner. Each is a separate vendor. Separate licence per seat. Separate dashboard. Separate data. Separate export when the auditor turns up.
Our security service is one module in our platform. It runs on Microsoft’s native security tools — Defender, Entra ID, Sentinel where it applies — and ties into the rest of the platform: your Microsoft licences, your incident workflow, your compliance evidence, your client portal. One module. No extra dashboards. No extra logins. No extra per-seat fees.
When the regulator asks for evidence, you don’t pull it from five vendors. You export it from one module. When a control fails, you don’t get five alerts in five places. You get one ticket through the same workflow that handles everything else.
This is what “security at an operational level” actually means: security built into the platform, not a stack of vendor subscriptions wrapped in your MSP’s brand.
Multi-entity / multi-tenant
Bill the way your business is actually structured. Manage everything from one place.
Most MSP tools assume your business is one company with one Microsoft setup and one bill. They conflate three things that should stay separate: how Microsoft sees your business, how you’re legally structured, and how IT actually needs to be managed. That works for simple businesses. It breaks for groups of companies, family offices, multi-brand operations, post-acquisition integrations, education networks — and any business that’s outgrown one Microsoft tenant.
Bill different entities from one Microsoft setup
If one Microsoft tenant supports multiple legal entities, you bill them separately — without splitting the tenant.
Bill one entity from multiple Microsoft setups
If one legal entity operates across multiple tenants (after an acquisition, across divisions, across regions), you get one consolidated bill — without consolidating the tenants.
Manage all the subsidiaries from one parent portal
If you’re the parent organisation managing subsidiaries’ Microsoft environments, you see and operate across every one from one place — without losing the separation each subsidiary needs.
If your business has any of these — a holding structure, multiple business units, recent acquisitions, regional separations, regulated subsidiaries that need to stay separate, or shared services across subsidiaries — this is the capability that pays for the MSP relationship on its own.
Your productivity surface
A client portal your team actually uses.
Most MSP “client portals” are just ticket viewers. Ours is the place your team manages your own IT day-to-day. Visibility into your computers, your licences, your security, your projects, your backups, your team’s joiner-mover-leaver processes. Self-service for the things you’d normally email the service desk about. Approvals for procurement and access requests. A record of everything the platform does on your behalf.
The portal doesn’t replace your relationship with our team. It makes the parts that don’t need a conversation faster — and gives your team visibility your previous MSP couldn’t offer.
The proof point
We run our own MSP on the same platform.
The platform you’d run your IT on is the same one we run our own MSP business on. Same Microsoft stack. Same framework. Same modules. Same security. Same audit discipline.
We don’t run on someone else’s PSA stitched together with someone else’s RMM and someone else’s vendor portals. We built the platform. We run it. We control it.
This matters because when something needs to be better, we make it better — we don’t wait for a vendor to ship a feature. The improvements that land in our MSP service land in yours too. No surprise project fees.
Side by side
Typical MSP vs Conscierra MSP.
| Typical MSP | Conscierra MSP |
|---|---|
| Service desk plus a stack of vendor logins | One integrated platform |
| Per-seat fees passed up to multiple vendors | One retainer. Azure infrastructure at cost. No per-seat platform fees. |
| Procurement tracked in a spreadsheet or a separate asset tool | Procurement built into your asset register, agreements, and billing |
| Project management in Monday or Asana, separate from operations | Project management built into the same platform as your service delivery |
| Security reports across three or four vendor portals | One security module — Microsoft-native, compliance-evidenced |
| Client portal is a ticket viewer | Client portal is where your team actually works |
| Compliance evidence assembled at audit time from multiple vendors | Compliance evidence generated as a byproduct of normal operations |
| Cyber insurance questionnaire is a manual scramble each renewal | Cyber insurance evidence on demand — MFA, EDR, backup verification, patch SLA, security training: all surfaced from the platform without an audit project |
| M365 retention treated as backup (it isn’t) | Third-party M365 backup independent of Microsoft retention — restore-tested |
| User joiner / leaver workflow lives in IT inbox, separate from licence reconciliation | User & licence management is one workflow — Entra group + Microsoft licence + billing reconciliation moves together |
| AI bolted on as a vendor chatbot | AI built into the platform — drafts, suggests, classifies. Humans approve every action that changes data. |
| One Microsoft tenant per customer per bill — multi-entity businesses forced to compromise | Bill any entity from any Microsoft setup. Manage every subsidiary from one parent portal. |
| Outgrow the MSP and you start over with another vendor stack | The platform we run is the platform we’d build for you. The MSP relationship survives the scale-up. |
The offer
What’s included in Managed IT.
Service desk
Real tickets, real time tracking, response and resolution targets, escalation paths, monthly service review.
Microsoft 365 administration
Identity (Entra ID), multi-factor authentication, conditional access policies, Exchange + SharePoint + Teams management.
User & licence management
M365 user lifecycle (joiner / mover / leaver), Entra ID groups, Microsoft licence assignment, licence reconciliation. One workflow from joining to leaving; no spreadsheet drift between IT and finance.
Azure administration
Tenant management, cost monitoring, security baseline, hardening.
Computers and servers
Monitoring, patching, performance, availability, backup verification, restore drills.
M365 backups (third-party)
Independent backup of Exchange / SharePoint / OneDrive / Teams data — separate from Microsoft’s native retention. Restore-tested on a published cadence; backup status surfaced in the same dashboard your team works from.
Microsoft licence management
Reconciliation of licences against actual consumption; no surprise bills.
Multi-entity / multi-tenant billing
Bill any entity from any Microsoft setup, or manage every subsidiary’s Microsoft environment from one parent portal. For holding structures, multi-brand operations, post-acquisition integrations, family offices, education networks.
Procurement and asset lifecycle
Hardware, software, licences, devices, vehicles, equipment — tracked end-to-end.
IT project management
Rollouts, migrations, refreshes — running on the same platform as your day-to-day operations.
Security framework
Microsoft-native security tools (Defender, Entra ID, Sentinel) tied into licence management, incident workflow, and compliance evidence — replaces three or four separate vendor products.
Cyber insurance compliance
Standing evidence pack ready for insurance renewal — MFA coverage, EDR deployment, backup verification, patch SLA tracking, security-awareness training records. Not a renewal scramble; a renewal export.
Client portal
Your team’s day-to-day place for everything IT.
Compliance evidence
Generated by normal operations. ISO 27001 aligned. Available on request.
AI augmentation
Document reading, communication drafting, platform chat, proactive alerts, classification and routing. Built-in. Audit-logged. Humans approve every action that changes data.
Pricing posture
Transparent. Not padded.
One monthly retainer for the service. Azure infrastructure separate, at cost — through us or through your own Microsoft subscription. The retainer isn’t padded with hidden per-seat fees passed up from a stack of vendors, because we don’t pay those vendors.
The retainer covers service delivery and ongoing platform improvements. Improvements ship to every Managed IT client as they’re built. No surprise project fees as the service gets better.
Compliance posture
Defensible at audit.
ISO 9001 + ISO 27001 certified at the corporate level. The framework that powers our Managed IT service is aligned to ISO/IEC 42001 (AI management). ISO 27701 (privacy), 20000-1 (IT service management), and 22301 (business continuity) are in remediation as part of our broader compliance program.
Audit-ready evidence available to clients on request.
Cyber insurance compliance
Renewal evidence on demand, not a renewal scramble.
Cyber insurance underwriters are tightening every renewal cycle. The questionnaires that used to ask “do you have MFA” now ask “what percentage of users have MFA enabled, what conditional-access policies enforce it, and when did you last verify a backup restore.” Answering those well moves your premium and your eligibility; answering them poorly can disqualify you entirely.
Our Managed IT service maintains a standing evidence pack for the controls underwriters care about — not a once-a-year audit project, but a continuous output of normal operation.
Multi-factor authentication coverage
Every user account in scope, with conditional-access policies enforcing MFA per Microsoft Entra ID. Coverage percentage available as a live metric.
EDR / Defender deployment
Microsoft Defender for Endpoint deployed and reporting; coverage and alert state surfaced in real time.
Backup + restore verification
Backup runs verified daily; restore drills run on a published cadence. Insurance underwriters increasingly require evidence of restore-tested backups, not just backup configuration.
Patch SLA tracking
Patch-status by severity (critical / high / medium / low) tracked against your stated SLA. Underwriter questionnaires ask "how fast do you patch critical vulnerabilities" — the answer is here, not a guess.
Security-awareness training records
Training completion tracked per user; campaign results from phishing simulations integrated. Auditable evidence of human-layer controls.
Incident response runbook + evidence
Documented incident response workflow per certified Security Incident Management Policy; incidents (when they occur) generate an audit trail underwriters can review.
When the renewal questionnaire arrives, you export the answers — you don’t reconstruct them.
Talk to us about the MSP that runs on one integrated platform.
30 minutes. We’ll listen carefully, ask the questions that matter, and tell you honestly whether we’re the right fit. Whether you’re considering changing MSPs, evaluating us against others, or thinking about a custom platform for later — that’s a useful conversation either way. No hard sell. No obligation.