Customers’ expectations today are higher than ever before, in part because they see amazing digital technology driving and engaging their shopping experiences. A recent study by Microsoft shows that 85 percent of companies report that their customers are significantly more digitally focused than they expected. Better customer service, less downtime, and more proactive maintenance are what make customers more trusting and loyal, which can sometimes feel in short supply these days.
What are connected services
Connected services refer to any service that integrates digital and IoT technology to collect, analyse, and act on real-time data from devices, products, or systems. These services can be used across various industries, from retail and healthcare to manufacturing and utilities. For example, in the retail sector, connected services can include everything from smart product recommendations based on purchase history to real-time inventory updates.
The key benefit of connected services is the ability to harness data to enhance decision-making, improve service quality, and offer personalised, proactive experiences to customers. For businesses, this means staying ahead of the competition by offering smarter, more efficient services and driving customer loyalty through seamless interactions.
The common challenges for having connected services
Getting connected can sometimes be difficult. We have come across many clients who want to add connected services to their business model but find challenges in getting there. Some of the common challenges to adding connected services are:
- Seamlessly integrating old and new systems
- Gathering all data into one resource
- Pulling insights from customer data
- Implementing big data solutions
- Finding the right technology to introduce process improvements and connected services
- Defining business processes for adopting modern technologies.
How Conscierra and Microsoft Dynamics 365 can connect and grow your business
Microsoft Dynamics 365 is a comprehensive suite of business applications that helps companies address the challenges of managing connected services. By combining customer relationship management (CRM) with enterprise resource planning (ERP), Microsoft Dynamics 365 provides businesses with a unified platform to manage data, optimise operations, and enhance customer experiences.
Here’s why Microsoft Dynamics 365 is critical for businesses leveraging connected services:
- End-to-end visibility for greater control and insights
- Dynamic predictive maintenance to reduce downtime and maximize efficiency
- Real-time production and inventory tracking for smarter decision-making and operational agility.
With those capabilities, you can:
- Optimise service operations
- Deliver exceptional service
- Transform your business
Integrating connected services can be complex, so having an experienced partner by your side like Conscierra can accelerate your time to value. Want to see more of how Conscierra and Microsoft Dynamics 365 can connect and grow your business? Request a demo today!
