Four Decades of Personalised Accounting, Tax and Business Services from Accountants Who Care
Since its inception in 1981, Betts & Associates has been a leading provider of public tax and corporate accounting services in Toowoomba, Australia. The firm boasts a dedicated team of 16 professionals, including experienced accountants, data entry operators, and administrative support staff, to deliver tailored financial services to its clients.
The Challenge
Existing platform hindered business productivity
Kate Anderson, Managing Director at Betts & Associates, identified significant gaps in their current accounting platform which failed to meet daily business needs and required extensive manual interventions by their team. The primary challenges, centered on network and server stability, leading to frequent downtimes that hampered productivity and caused backlog issues within the company.
THE SOLUTION
Optimising Accounting Platform for Better Business Processes
Conscierra developed a custom application to extend and enhance the functionality of Betts & Associates’ existing accounting platform. The application, known as BABOMRS (Betts & Associates – Back Office Management & Reporting Solution), has been in development since 2016 with several major enhancements over the years. These upgrades included a client document signature capability, further optimising business processes and minimised manual work. It allows clients to securely sign documents electronically, streamlining approval workflows and reducing the need for physical paperwork, thus significantly improving efficiency and client satisfaction.
“Conscierra listened to our challenges and developed a customised application that has significantly boosted our productivity,” said Kate Anderson, Managing Director at Betts & Associates.
“The introduction of this bespoke solution has been a game-changer, simplifying our daily operations and providing more robust reporting tools. These improvements have led to substantial gains in operational efficiency and enhanced client satisfaction.”
Get in touch with Conscierra to discover how we can customise an application for your business.
